Shipping policy

1. Processing Time: Orders are typically processed and shipped within 2-3 business days (Monday-Friday, excluding holidays) from the date the order was placed. Please allow additional processing time during peak seasons.

2. Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options based on your location and the weight of your order.

3. Shipping Destinations: We currently ship to addresses within USA. For international orders, please contact us for shipping options and rates.

4. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please note that the tracking information may take up to 48 hours to update.

5. Delivery Time: The estimated delivery time for standard shipping is 5-7 business days, and for expedited shipping, it is 2-3 business days. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control.

6. Delays and Issues: We are not responsible for delays in shipping or delivery due to unforeseen circumstances, such as weather, natural disasters, or carrier delays. If there are any issues with your order, we will communicate with you promptly.

7. Missing or Lost Packages: In the rare event that your package is lost or missing, please contact our customer service team at the.treehoggers@gmail.com with your order number. We will work with the carrier to resolve the issue.

8. Customs and Duties (for international orders): International customers are responsible for any customs fees, duties, or taxes imposed by their respective countries. Please check with your local customs office for more information on these charges.

9. Address Accuracy: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

10. Returns Due to Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts, the customer will be responsible for the cost of re-shipping the item. Please make sure someone is available to receive the package at the shipping address provided.

11. Contact Information: If you have any questions or concerns regarding our shipping policy, please contact us at the.treehoggers@gmail.com